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Privacy

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Privacy at Story & Seal

Last updated: August 18, 2026

Story & Seal is designed for families, and we believe mystery should never come at the expense of privacy.

This Privacy Policy explains what information Story & Seal collects, why we collect it, how we use it, and the choices available to parents and guardians.

1. Information provided by parents or guardians

Depending on how you use Story & Seal, a parent or guardian may provide information such as:

  • Parent or guardian name
  • Email address
  • Billing and shipping information
  • Child’s first name
  • Selected age track
  • Optional personalization information
  • Customer-service communications

2. Information associated with the Case Portal

The Case Portal may store information necessary to operate an adventure, such as:

  • Current chapter or progress
  • Puzzle completion
  • Submitted answers
  • Story choices
  • Digital items associated with the case

3. Children’s privacy

Story & Seal is intended to be purchased and managed by a parent, guardian, or other adult.

Where applicable, we take steps required by law before collecting personal information online from a child under 13.

Parents or guardians may contact us to request access to, correction of, or deletion of personal information associated with their child.

FTC guidance emphasizes parental control over information collected from children under 13.

4. How we use information

We may use information to:

  • Fulfill and ship Story & Seal products
  • Personalize story materials
  • Operate the Case Portal
  • Save story progress
  • Provide customer support
  • Send transactional communications
  • Improve Story & Seal products and services
  • Send marketing communications where permitted

5. What we do not do with children’s data

We do not sell children’s personal information.
We do not use a child’s personal information for behavioral advertising.
We collect only the information reasonably necessary to operate the Story & Seal experience.

8. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, subject to legal, accounting, security, and operational requirements.

After a subscription is ended, all data and information from that account will be deleted within 30 days.

9. Parent rights

Parents can:

Review information
Correct information
Request deletion
Withdraw consent where applicable
Contact Story & Seal with privacy questions

10. Contact

Privacy questions

Story & Seal

716 Saint Nicholas Ave Apt 4

New York, NY 10031

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